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FAQ

Original art work, ©2016 RR&co, all rights reserved

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Small, open editions - Domestic (US) orders are estimated to land within 5-12 business days. Small, open editions - International orders are estimated to land within 17-31 business days. Large, limited editions - Domestic (US) orders are estimated to land within 3-5 weeks. Large, limited editions - International orders are estimated to land within 3-6 weeks. 

HOW WILL I KNOW WHEN MY ORDER SHIPS?

An email confirmation was sent to the email address you used when placing your order. And an email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please contact us.. If you set up an account, you can also check your order history through our site under "order history" in "accounts".

WHAT IF MY PRINT GETS LOST IN THE MAIL OR ARRIVES DAMAGED?

If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times and contacted the shipping carrier (USPS or FedEX) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact usand make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order.If the image area of your print arrives with shipping damage or has a flaw, please contact us as soon as possible with a snapshot of the damage visible. Please note: The image area of your print is the area inside the white border. We have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. It is for these potential issues that we print on a paper size much larger than the image size, allowing for a protective border all the way around the image. The only purpose of the extra white border is to protect the image. In addition to protecting the image area during shipping, the border will also help protect your image while being framed and from any oil residue fingertips could leave while handling the print. Frame moulding and/or a mat will cover blemishes to the white border. However, if any creases on the edges or corners of the white border concern you, simply have your framer trim them back to the standard 1/4 inch.

WHAT'S AN OPEN EDITION?

An open edition is a print produced with no predetermined limit to the number of copies that might be made. Open edition prints come with a certificate of authenticity signed by the artist.

WHAT'S A LIMITED EDITION?

A limited edition is a limited run of artwork which is numbered and signed by the artist. The limited number of prints in an edition yields a collectible piece of art. The Artist signs and numbers all limited edition prints and they come with a signed and numbered certificate of authenticity. Once an edition sells out, it is closed forever and will no longer be available.

WHAT PRINTING METHOD IS USED FOR THE PRINTS?

All of our prints are created using archival pigment inks.  Paper is 100 percent cotton 285gsm photo paper and watercolor papers are 285 or 300 gsm

DO YOU OFFER GIFT CERTIFICATES? OR CAN YOU PUT A GIFT MESSAGE IN WITH MY ORDER?

We do offer Gift Cards. You can find them here. And, our checkout is set up to accept gift messages, so you may enter a message to your recipient at checkout in the "gift message" field.