Question 1

Do you accept custom sizes?

Accepted Answer

Yes!  We are more than happy to offer you a customized quote for your next project.  Contact us today.

Question 2

How long does it take to receive my order?

Accepted Answer

Domestic (US) orders are estimated to land within 5-12 business days. International orders are estimated to land within 3-6 weeks.

Question 3

What shipping do you offer?

Accepted Answer

Fine art prints and original art are shipped individually via USPS, Fedex, or UPS. We ship domestically and internationally. We cannot combine shipments due to the delicate nature of the products.

Question 4

How will I know when my order ships?

Accepted Answer

An email confirmation was sent to the email address you used when placing your order and another email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please contact us. We will send you your tracking number.

Question 5

What happens if my print gets lost or damaged in the mail?

Accepted Answer

If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times and contacted the shipping carrier (UPS, USPS or FedEX) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact us and make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order. If the image area of your print arrives with shipping damage or has a flaw, please contact us as soon as possible with a snapshot of the damage visible. Please note: The image area of your print is the area inside the white border. We have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. It is for these potential issues that we print on a paper size much larger than the image size, allowing for a protective border all the way around the image. The only purpose of the extra white border is to protect the image. In addition to protecting the image area during shipping, the border will also help protect your image while being framed and from any oil residue fingertips could leave while handling the print. Frame moulding and/or a mat will cover blemishes to the white border. However, if any creases on the edges or corners of the white border concern you, simply have your framer trim them back to the standard 1/4 inch.

Question 6

What methods of payment do you accept?

Accepted Answer

RR&Co accepts, via PayPal, American Express, Visa, Master Card, and Discover cards.  Our shopping experience uses SSL technology to encrypt your data for the highest degree of safety. Look for the https://  in your browser window at checkout.  Thank you for shopping with us!

Question 7

How is the artwork on this site printed?

Accepted Answer

The paper we print on is acid free and has a bright white finish with a slightly structured, soft-textured surface equivalent to a traditional Etching fine art paper, making it ideal for digital fine art reproductions. The surface has a special matte coating, designed for high quality fine art.

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