About RR&CO. Shop

PRESS

June 28, 2020 - CandysDirt.com

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Find RR&Co. Shop Here

Contact

 

Questions?

 

We have a small team. 

Contact us at renee(a)rrandcoshop.com

 

How long does it take to receive my order?


Small, open editions - Domestic (US) orders are estimated to land within 5-12 business days. Small, open editions - International orders are estimated to land within 17-31 business days. Large, limited editions - Domestic (US) orders are estimated to land within 3-5 weeks. Large, limited editions - International orders are estimated to land within 3-6 weeks.




How will I know when my order ships?


An email confirmation was sent to the email address you used when placing your order. And an email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please contact us.. If you set up an account, you can also check your order history through our site under "order history" in "accounts".




What happens if my print gets lost or damaged in the mail?


If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times and contacted the shipping carrier (USPS or FedEX) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact usand make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order.If the image area of your print arrives with shipping damage or has a flaw, please contact us as soon as possible with a snapshot of the damage visible. Please note: The image area of your print is the area inside the white border. We have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. It is for these potential issues that we print on a paper size much larger than the image size, allowing for a protective border all the way around the image. The only purpose of the extra white border is to protect the image. In addition to protecting the image area during shipping, the border will also help protect your image while being framed and from any oil residue fingertips could leave while handling the print. Frame moulding and/or a mat will cover blemishes to the white border. However, if any creases on the edges or corners of the white border concern you, simply have your framer trim them back to the standard 1/4 inch.




What is an "Open Edition"?


An open edition is a print produced with no predetermined limit to the number of copies that might be made. Open edition prints come with a certificate of authenticity signed by the artist.




What is a "Limited Edition"?


A limited edition is a limited run of artwork which is numbered and signed by the artist. The limited number of prints in an edition yields a collectible piece of art. The Artist signs and numbers all limited edition prints and they come with a signed and numbered certificate of authenticity. Once an edition sells out, it is closed forever and will no longer be available.




How is the artwork on this site printed?


Unless otherwise indicated, \our prints are created using archival pigment inks. Paper is 100 percent cotton 285gsm photo paper and watercolor papers are 285 or 300 gsm




Do you offer gift cards?


We do offer Gift Cards. You can find them here. And, our checkout is set up to accept gift messages, so you may enter a message to your recipient at checkout in the "gift message" field.




What methods of payment do you accept?


RR&Co accepts, via PayPal, American Express, Visa, Master Card, and Discover cards. Our shopping experience uses SSL technology to encrypt your data for the highest degree of safety. Look for the https:// in your browser window at checkout. Thank you for shopping with us!




What shipping do you offer?


Fine Art Prints and Unstretched Canvases are shipped individually via USPS. Stretched Canvases are shipped via FedEx. We ship domestically and internationally. Shipping prices are calculated at check out. We cannot combine shipments due to the delicate nature of the products. Small, open editions - Domestic (US) orders are estimated to land within 5-12 business days. Small, open editions - International orders are estimated to land within 17-31 business days. Large, limited editions - Domestic (US) orders are estimated to land within 3-5 weeks. Large, limited editions - International orders are estimated to land within 3-6 weeks.




Do you accept custom sizes?


Yes! We are more than happy to offer you a customized quote for your next project. Contact us today.





Frequently Asked Questions

 

Pricing


Prices are subject to change without notice; generally larger prints are necessarily of higher quality than their smaller counterparts, and prices reflect this. All prices are in American dollars.




Payment


Secure payments are made via Paypal. All major credit cards are accepted including Visa, Mastercard, American Express and Debit Card.




Sales Tax


We must collect 8.25% Texas sales tax on all orders shipped within Texas. Customers in other states are required to comply with local state tax laws.




Shipping


Fine Art Prints and Unstretched Canvasas are shipped individually via USPS. Stretched Canvases are shipped via FedEx. We ship domestically and internationally. Shipping prices are calculated at check out. We cannot combine shipments due to the delicate nature of the products. Small, open editions - Domestic (US) orders are estimated to land within 5-12 business days. Small, open editions - International orders are estimated to land within 17-31 business days. Large, limited editions - Domestic (US) orders are estimated to land within 3-5 weeks. Large, limited editions - International orders are estimated to land within 3-6 weeks.




Returns & Exchanges


We're committed to fostering and creating quality art for affordable prices. If something goes wrong, please contact us within 14 days from when order was marked delivered by the carrier. Please note: returns are offered at our discretion, on a case by case basis. We also offer exchanges, on a case by case basis, within 60 days from the date an order is delivered. Do us the favor of contacting us for information if you would inquire about an exchange.




Cancellations


We cannot accept cancellations once orders are placed, and do apologize. Be sure to take care when ordering online --make sure the number of posters, as well as size selected, is exactly what you want before confirming your order.




Delivery Damaged Prints


If the printed image arrives with damage or flaws, please contact us ASAP with a photo of the damage. Note: The image area is the area inside of the white border. Regardless of how carefully we package our prints, corners and edges tend to take damage in the care of mail shippers and handlers, and in the hands of mail carriers. It is because of potential problems such as these that we print on paper much larger than the image size; this allows for a protective border around the image. To be clear: the sole purpose of the white border is to protect the image. In addition to protecting the image area during shipping, the border will help protect the image when framed. Frame moulding or a mat will cover smudges on the white border. If any creases on the edges or corners of the white border concern you, simply have your framer trim them back to 1/4 inch —the standard width.




Availability and SOLD OUT Editions


Once an edition sells out, it is closed and will no longer be available. We do not guarantee the future availability of any photograph or size/format.




Limited Purchases


We allow customers to purchase only 2 of the same limited edition prints, considering their nature. While there is no limit on the orderable amount of open edition prints, we may choose to limit the number of copies sold to an individual customer —if this occurs, we would let you know when we receive the order.




Privacy


RRandCoShop.com respects your privacy and will never sell, loan, rent, trade or give out any of your personal information. Personal information provided is only to be used for the services requested —ie processing an order and shipping to your address; we may additionally receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, simply click on “Unsubscribe from this list” at the bottom of the newsletter.





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